Sorry for my lack of activity these past few days. I got sick, got better, and got sick again over the course of a few days. Needless to say, I’m feeling a little better and have use of the part of my brain that makes my fingers produce words. I also have a smoothie to soothe my infernal throat.
If you, like me, do not speak/read French, then you might be a little confused at the title of this post. The confusion you may feel at the title of this post is only a fraction of the confusion I experienced when I sent in a ticket in English and got a response in French.
Now, I’m not one of those raving lunatics who shout things like “This is America and we speak English here, not <derogatory adjective> French!” but I am an English-speaking (One of three languages supported in this game) customer who would appreciate support in a language that I understand. The language-different response was not even what bothered me about this.
What really burned my ass was the fact that is was one of those generic ticket responses. Which means that someone (or a computer, which would worry me more) read my ticket and hit the little button to generate an “Automated Response” and just ignored the language discrepancy.
Oh mon Dieu, BioWare! How could you let something like this happen? Are your computers so archaic that they cannot distinguish the difference between English and French and therefore cannot send the appropriate response to tickets? Or is your customer support team so inept that they can’t read four words of a ticket and determine the language it’s written in and therefore cannot send the appropriate response ticket?
I’m not even upset anymore, I’m just stunned at the incompetence of such a mistake. I know it’s their first MMO and they’re still learning the ropes, but c’mon…
What, if any, problems have you had with BioWare’s customer support? Leave a comment and let me know!
I’ve had several similar cases like yours, not neccesarily the wrong language, but I’ve received automated responses that had nothing to do with the topic of the ticket.
I’m very disappointed in their customer support so far. I hope they pick it up along the way, right now it’s far beyond worthless.
I don’t mean to laugh at your misfortune, but there’s something really hilarious about the idea that they actually sent you a response in FRENCH.
Are you at least on a European server? It might make some kind of sense there (apologies if I’ve missed this somewhere. >:)
Also, somewhat unrelated, but do you have an RSS feed that I’m missing somewhere? I’d love to be able to keep up with your posts better but for some reason the email updates aren’t working for me and it’d be so awesome if I could yell at Google Reader so I could read your blog along with all my other ones!
I guess it is a little funny in retrospect, but it’s a really big blunder. I’m on a US server, Vulkar Highway-PvP.
Selly if you go in your google reader, hit the Subscribe button, and then search for “Niquisition” you’ll be able to find it. :) That’s how I did it.
Thank you Iyeri for answering this since I’m kind of a dolt about that stuff, feeds and whatnot. :D
No problem! I was too until Njessi took me to school. :P For feeds for dummies try feedburner. It’s easy to set up and they give you a link you can stick into a widget for easy subscribe buttons. I use a plugin called “subscription options” and I just stick my feedburner link in there and it makes the button for me. It also posts to twitter for me! :)
Nice, I’ll have to get that plugin and set that up!
You’re amazing and I love you foreeever!
Oh dear, lol. They really are terrible at this, aren’t they? I “only” had them ask me to provide details about bugged gathering nodes after I submitted a simple ticket about a quest. Bwuh?
The fact that these kinds of mess-ups are happening all over the place makes the future look bleak. TOR-tanic D:
This is what you get when a Canadian company makes a video game. CURSE YOU, CANADA!!!